Service Level Agreements for Cloud Computing
Philipp Wieder, Joe M. Butler, Wolfgang Theilmann, Ramin Yahyapour
Springer Science & Business Media, 6 de nov. 2011 - 358 pàgines
Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.
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Part II Foundations for Service Level Agreements
Part III Scientific Innovations
Part IV Core Components of the Service Level Agreements Framework
Part V Management of the Business Layer
Part VI Management of the Software Layer
Part VII Management of the Infrastructure Layer
Part VIII Selected Business Use Cases
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abstract adjustment agents agreement terms algorithm analysis application approach architecture automated BC model BPEL business process business SLA call centre chapter Cloud Computing components configuration constraints customisation datatype defined dependencies domain domain-specific Dortmund University dynamic e-mail EC-Assertion entity-type evaluation Event Calculus EVEREST example expression external Figure functionality G-SLAM guarantee terms instantiated interaction interface layer Leixlip meta-model middleware mobility service monitoring features monitoring specifications MTTR negotiation protocol offers operation optimisation OSGi parameters parties penalty prediction QoS predictor QoS term request response Riccardo Morandi runtime scenario Section sensors server service aggregation service implementations service instance Service Level Agreements service manager service provider SLA management SLA Model SLA negotiation SLA templates SLA terms SLA violations SLA(T SLA@SOI framework SLA@SOI project SLAT software service Springer Science+Business Media SrvId Telco tion translation users UUID Web Services web-service workflow XMPP