Resolving Conflict Successfully: Needed Knowledge and SkillsSAGE Publications, 31 de gen. 1994 - 60 pàgines This book is the second of a three-volume series on conflict resolution for educational administrators. Following the introduction, the first three chapters discuss the following communication skills critical to communication--building rapport, listening and pacing, and chunking and problem solving. Chapter 4 provides a generic problem-solving model and an example of an actual conflict situation that was successfully resolved using the skills outlined in the book. Nineteen figures and 12 annotated references are included. (LMI) |
Referències a aquest llibre
Empowering Teachers: What Successful Principals Do Joseph Blase,Jo Blase Previsualització limitada - 2001 |
Preventing and Managing Conflict in Schools Neil H. Katz,John W. Lawyer Previsualització no disponible - 1994 |